Delta Air Lines has revised its uniform policy after a social media post featuring two flight attendants wearing Palestinian flag pins sparked widespread criticism. The airline now mandates that only U.S. flag pins are allowed on uniforms.
The controversy erupted when an image, reposted on Wednesday, depicted the flight attendants with Palestinian flag pins on their uniforms. The post labeled the pins as “Hamas badges,” triggering a backlash online.
Delta’s official account on X initially responded to the criticism, stating, “I hear you as I’d be terrified as well, personally.” This comment was quickly deleted.
“On Wednesday, we removed a reply that was not in line with our values,” Delta clarified on social media. “We strive for an environment of inclusivity and respect for all, in our communities and on our planes. The employee responsible no longer supports Delta’s social channels. We apologize for this hurtful post.”
Delta announced that starting Monday, the new uniform policy will permit only U.S. flag pins. Previously, pins representing various countries and nationalities were allowed.
“The photographed flight attendants were compliant with Delta uniform guidelines and we’ve been in touch with them to offer support,” a Delta spokeswoman said on Saturday. She also refuted rumors of disciplinary action against the employees, confirming that neither had been terminated.
In response to the incident, the Delta Association of Flight Attendants’ steering committee sent a letter to CEO Ed Bastian on July 11, demanding an apology and a prohibition on unauthorized photography of crew members. The letter criticized Delta management for leaving flight attendants vulnerable to harassment and stated that targeting individuals based on nationality violates anti-discrimination laws and fosters a hostile work environment.
The spokeswoman did not address the union’s letter but noted that Delta’s uniform policy change is aimed at reducing passenger disturbances and ensuring employee safety. According to the Federal Aviation Administration, reports of unruly passengers have declined from nearly 6,000 cases in 2021 to just over 1,000 in 2020, with nearly 900 incidents reported so far this year.
Delta’s spokeswoman emphasized that the uniform policy change is intended to create a “safe, comfortable, and welcoming environment for all.”
