A leader in the Uk energy, Npower has indicated interest in laising with German insurance heavyweight, Allianz, in insuring its customers boilers and central heating systems.
The Big Six energy supplier and Allianz are still on talks to serve home market with a huge range of heating care package this summer and this is not limited to homes, it also covers other countries in the European axes.
Npower, the German Innogy acquired company, is contemplating an in-depth means to serve homes, as well as to diversity its retail service capable of taking it beyond electricity and heat.
Npower wants to be in the fore front of home revolution.
Consequently, npower plan to introduce custom-made home services products to its customer base and Allianz Worldwide Partners in the UK, by deploying substantial numbers of engineers.
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Commercial director of Npower, Andy Wiggans, said partnering with Allianz means “we can keep our customers warm and their homes working well”.
“Although we’re starting off working on home services, with the need for new infrastructure to deliver the connected home of the future there’s massive potential for growth in this area,” he added.
Energy companies are increasingly opting to broaden their appeal by adding home services, digital technology or other utility bundles to their offerings in the face of increased competition and shrinking supply margins.
British Gas signalled a major push into home services and smart metering in 2015 and since then SSE has entered the broadband market alongside leading challenger brand First Utility.
For Npower the need to turn around its floundering household retail business is particularly pressing. The troubled company has struggled to get back on track after years of disappointing customer service and steadily rising costs leading to an operating loss of £90m last year.
In March 2002, it was acquired by RWE of Germany, and was subsequently renamed RWE npower plc. RWE split off its renewable energy, network and retail divisions as Innogy SE in 2016, and npower transferred to the new business. It is considered as one of the Big Six Energy Suppliers, which dominate the gas and electricity market in the United Kingdom.
